KnowledgeBase Glossary, FAQ & HelpDesk ChatBot


KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot

KnowledgeBase X is an advanced WordPress
KnowledgeBaseplugin with FAQ,
AI powered ChatBot HelpDeskfeatures all in one.
Create a feature-rich Knowledgebase on your website. Display in
Standard KnowledgeBase mode or in FAQ mode or as a unique

Power up your KnowledgeBase with an
AI Powered ChatBot Helpdesk. Knowledgebase X is
integrated with Google’s
DialogFlow AIand
NLPengine. Create custom Intents and Responses,
Question and Answers in DialogFlow and the HelpDesk
ChatBotwill display them inside the ChatBot
windows when Intents match user inputs and Queries
– powered by Machine Learning!

You can make the HelpDesk ChatBot to work with
any languageeasily and quickly. All features of
the KnowledgeBase X is compatible with any language except for the
Glossary mode.

All in
One KnowledgeBase Solution

Build a robust
self-service support systemeasily and &
reduce Live support timeand effort significantly
with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X
comes with a whole slew of unique and flexible features to create a
Support area on your WordPress website that will
reduceyour live support and
workloadsignificantly in the long run.

Create a set of KnowledgeBase articles and show them in
different modes – in Standard
KnowledgeBasemode with
Categories, listing etc. OR as a
Glossaryof Terms OR as
FAQ. You can easily select the desired mode with a
handy and quick ShortCode Generator.

AI Powered
HelpDesk ChatBot

KnowledgeBase X is fully integrated with
Google‘s Artificial Intelligence API for AI and
NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website
visitors, send email from ChatBot window, help people find
KnowledgeBase articles, get visitors to leave their phone number
and much more!

When you integrate with DialogFlow, you can Create custom
Intents and Responses inside DialogFlow and the HelpDesk ChatBot
will use those along with the Ready Intents to answer user queries.
You can also disable the Ready Intents altogether and use only
DialogFlow as your Intelligent KnowledgeBase!

KnowledgeBase Features


Create unlimited Knowledge Base articles and classify
them into categories. The Knowledgebase will display all your
categories and users can browse by categories. Supports sticky


The Knowledge Base articles you create can also be
used in an Alphabetical Glossary format without any extra effort.
Simply define a term for each KnowledgeBase articles and use the
glossary shortcode.

KnowledgeBase FAQ – Frequently Asked

You can use the same Knowledge Base articles is FAQ
format in accordion mode. This is handy to show a single category
of articles as your Frequently Asked Questions its page or to
include as part of other pages.

Powerful live search bar that starts showing article
results as the user types search term.

Export Import

and Import Your KnowledgeBase in CSV format. Very handy to copy the
KB to another site.

Easy Shortcode Generator for All KnowledgeBase Options

Use the
Powerful ShortCode Generator with your Page Editor to generate any
required shortcode with all the options and parameters quickly and
paste. Makes your life easy!

SideBar and KnowledgeBase Widgets

SideBar widgets available for
Recent Posts and Tag Cloud. You can also enable Tabbed widget on
the KnowledgeBase page to show your Sticky, Most Popular and Recent

Role Based

Set user access levels for categories. You can restrict
user access to the knowledgebase articles by user roles. Select
which user roles can access articles under which categories.

ChatBot – AI Powered

Enable an
AI powered ChatBotto act as your HelpDesk or
Support Desk. Your website users can converse with the ChatBot, ask
questions and get answers that make sense. The HelpDesk ChatBot is
integrated with the
Google’sDialogFlow. So, you can
train the ChatBot to answer any questions easily and quickly.
Analyze the user queries from the DialogFlow history and make the
ChatBot better over time. As the ChatBot gets better it will start
cutting down on your Live support requirements and eventually, you
can almost eliminate the live support altogether.

HelpDesk ChatBot User Intent Detection

HelpDesk ChatBot Works
Based on Two Types of User Intents for Commands.

Predefined intentscan work without integration to
DialogFlow API and AI. These are readily available as soon as you
install the plugin and can be turned on or off individually.
Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the
plugin is installed. They are Search Articles, List of Articles,
Email Support Question, Leave Number to Call Back. These can work
even without DialogFlow Integration.

Custom intentsgive you the option to build a truly
human like, intelligent and comprehensive chatbot. Build custom
Intents and Responses directly in DialogFlow and train the bot
accordingly. When you create custom intents and responses in
DialogFlow, HelpDesk ChatBot will display them when user inputs
match with your Custom Intents along with the responses you

Works with Any Language– Use
KBX Pro’s advanced language center to change all
the chatbot responses to your own easily. You can make the ChatBot
to work with any language. A dictionary of stop words for 30+
languages is included.

Support and Contact

HelpDesk ChatBot provides eMail support
directly from the Chat window. If the user does not find answers to
his question in the FAQ, he can opt to
send an emailto site admin by chatting!

Call Me Back

The Call
Me Back feature of this HelpDesk chatbot lets you get call requests
from your customers. The call request will be emailed to the admin.
This great feature allows you to collect prospective
customer’s phone numbers and allows you to call
them back at your conveniences.

your ChatBot!

Choose from one of the
4 modern chatbot window templates. Upload
your ownbackground image to show behind the
chatbot window. Add
multiple variations of ChatBot responsesfor each
node. They will be
used randomlyand give an appearance of more human
like responses.


The HelpDesk ChatBot can work with any language but
multi-language is not supported. Every Chat Bot response and system
text displayed on the chat window can be edited from the HelpDesk
ChatBot settings easily and quickly.

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk

  • KnowledgeBase articles
  • Frequent Asked Questions Accordion Format
  • A to Z Glossary using the Same KnowledgeBase articles
  • AJAX powered auto complete Search bar
  • Export KnowledgeBaseas CSV
  • Import KnowledgeBase
  • Easy, Visual Shortcode Generator with all options
  • Drag and Drop Article Sorting
  • Mark a KnowledgeBase Article as Sticky to always show on
  • Front End Sorting – Menu Order, Alphabetical
    or Popularity
  • User Role based Permission to View KnowledgeBase Category and
  • Show only a single category for FAQ
  • Change KnowledgeBase, Category and Tag URL slugs
  • Change font colors
  • Enable Bread Crumb
  • User Upvote option for KnowledgeBase Articles
  • Edit UpVote Count
  • Article View Count
  • Enable/Disable WordPress Commenting
  • Custom Templating Support – design your own
    custom template for
    Article Search&
    Article Detailpage
  • Upload custom category image
  • Sidebar widget for Most Popular Articles
  • Sidebar widget for Tag Cloud
  • Tabbed widget for the main KnowledgeBase shortcode to display
    Sticky, Most Visited and Recent Articles
  • Floating Search Box. OR,
  • AI Powered ChatBot HelpDesk
  • Replace Your Live Chat HelpDesk Support with a fully automated
  • Google Artificial Intelligence, Machine Learning or AI Engine
    with DialogFlow
  • Natural Language Processing through Google’s
    Dialog Flow
  • Supports Custom Intents and Responses You Create in Dialog
  • Supports Rich Message Response from Dialogflow as FaceBook
    messenger app
  • 4 Different ChatBot styles to choose from
  • Show ChatBot Embedded on a Page
  • Option to choose on which pages the ChatBot should load
  • Upload custom ChatBot icon
  • Upload custom Agent icon


The KnowledgeBase X with HelpDesk ChatBot plugin is
under active development. We want to work with you as we expand the
plugin features so it becomes truly useful to you. If you have any
feature request, let us know in the comments. We will try our very
best to accommodate all reasonable feature requests.

Why KnowledgeBase X with HelpDesk ChatBot?

  • Developed by a company with 15+ years of experience. You can
    rely on us
  • Always up to date and under active development for new
  • Extended documentation
  • Easy and Flawless Setup
  • Fully Responsive Templates
  • Unique Features
  • Quick, Reliable, No-nonsense and Friendly One-on-One

Version History

Version 4.0